Epson 2 year On-site CoverPlus provides additional one year service; covering parts, labour & on-going technical support | On-site service and support | Covers parts and labour including print heads | Dedicated unlimited technical phone & email support | Guaranteed phone response within 8 business hours after been received by Epson | Priority call queue | Repair by Epson trained professionals | Upfront pricing instead of per incident charges | Must be bought within first 12 months from purchase of main unit